Shipping policy
1. General
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Shipping Locations
We ship to addresses globally, including P.O. Boxes.
We ship to addresses globally, including P.O. Boxes.
3. Shipping Costs
- Standard Shipping: Flat rate of $11 AUD on all orders.
- Express Shipping: Flat rate of $15 AUD.
- Free Shipping: Available on orders over $100 AUD (after discounts).
- Shipping costs are non-refundable.
4. Processing & Delivery Times
- Processing Time: All orders are processed within 2-4 business days. Orders are not processed or shipped on weekends or public holidays.
- Transit Time: Standard delivery usually takes 3–7 business days, while Express takes 1–3 business days, depending on your location in Australia.
5. Shipping Updates & Tracking
Upon checkout, you will receive a tracking number via email once your order has shipped.
6. Lost or Damaged PackagesIf your order is lost or damaged during transit, please contact us at cinchactive@gmail.com within 7 days of the estimated delivery date so we can assist.
7. Address Changes
If you have provided an incorrect shipping address, please contact us immediately. If the item has already shipped, we cannot update the address.
If you have provided an incorrect shipping address, please contact us immediately. If the item has already shipped, we cannot update the address.
8. International Shipping
For international orders, customers are responsible for all customs fees, duties, and taxes.
For international orders, customers are responsible for all customs fees, duties, and taxes.
9. Questions
If you have any questions about the shipment of your order, please contact us at cinchactive@gmail.com
If you have any questions about the shipment of your order, please contact us at cinchactive@gmail.com