Refund policy

We want you to love your Cinch leggings. If something's not right, here's how returns work.

Returns

You have 30 days from the day your order arrives to request a return.

To be eligible, your leggings must be unworn (trying them on for size is fine), with tags attached and in their original condition. We can't accept returns on leggings that have been worn, washed or damaged, as we're unable to restock them.

To start a return, email us at cinchactive@gmail.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted. Our returns address is:

Cinch Active 1/81 Bath Road, Kirrawee NSW 2232

Change of mind returns

If your leggings aren't right for you, we'll refund the item price to your original payment method once your return arrives back and passes inspection. Return postage for change of mind returns is at your cost, and we recommend tracked post as the parcel remains your responsibility until it reaches us. Original shipping costs aren't refunded for change of mind returns.

Size exchanges

Ordered the wrong size? We're happy to swap it. Email us at cinchactive@gmail.com, post your unworn leggings back to us, and we'll send the new size out free of charge as soon as your return arrives.

Faulty or incorrect items

Please inspect your order when it arrives and contact us straight away if your item is faulty, damaged or not what you ordered. Send us a photo and your order number and we'll make it right with a replacement or a full refund, including shipping costs. We'll cover return postage for faulty or incorrect items.

Digital products

Digital products, including the Cinch Method e-book, can't be returned or refunded for change of mind once delivered. This doesn't affect your rights under Australian Consumer Law if there's a fault with the product.

Refunds

Once we've received and inspected your return, we'll let you know whether it's been approved. Approved refunds are processed to your original payment method within 5 business days. Please allow extra time for your bank or card provider to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you haven't received it, contact us at cinchactive@gmail.com.